FAQ

WHAT GUARANTEE DO YOU OFFER?

We only sell original artworks that are delivered with a certificate of authenticity signed by the artist or our gallery.

WHAT DELIVERY OPTIONS DO YOU OFFER? 

The following delivery options are available for all unframed artworks; Courier (DHL Express). For sculpture and framed works, delivery will be completed by our Fine Art Handling service. For more information on delivery and dispatch, please contact us.

HOW LONG DOES IT TAKE TO RECEIVE THE ARTWORK WHEN PURCHASED

An order is usually delivered within 5-7 calendar days once the payment has been received. However, depending on the country of origin and the destination country of your order, the delivery method you have chosen and if there are specific packing or handling requirements, this shipping time may also be extended to 2-4 weeks. International deliveries may also be delayed by customs clearing process which are outside our control and can take up to 30 days. In any case, you will be able to follow your delivery thanks to the tracking number provided for each artwork and we will keep you informed for any kind of unexcepted delay. 

HOW ARE RETURNS & REFUNDS HANDLED?

We understand that buying an artwork without seeing it in person can be challenging. For this reason and because we take your satisfaction very seriously, if an artwork once received doesn’t perfectly suit your expectations, you can return it for free. You will have to contact Arterego within 14 days after the delivery, we will organize the pick-up and you will get a full refund as soon as the artwork has been returned. The artwork must of course be in perfect condition and repacked in its original packaging.

HOW ARE ARTWORKS PACKED?

Standard artworks are usually sent in a cardboard box or wooden crate if necessary, while prints are sent in a tube or a cardboard envelope. They always include the original invoice and a certificate of authenticity for each artwork you may buy. Depending on the artwork and the distance to be covered between the shipping and the delivery address, we select the most appropriate carrier to transport your artworks. We charge all delivery with standard methods and artworks will be delivered to the entrance of your house or building with signature upon receipt.